POOR service

The pole outside was hit by lightning on Saturday. I phoned it through and two technicians came out on Sunday which I thought was great. They managed to get the phone line working but not the DSL line. I phoned again on Tuesday afternoon to report it was still down. Wednesday morning just on 08h03 I received an SMS to say the fault had beeen restored. I phoned again because the line was still down. The guy I spoke to said he will make a note that this is the second time I am calling, even though it is the third. My REF number is 50CEK160316. It is almost a week now, but I am sure I wont get any discount for not having internet for such a period of time and full payment will be expected. I used to be very happy with TELKOM and have been with you guys for so long, but I am starting to have my doubts now. This is very poor from you guys.