POOR SERVICE

Good day, I have contacted Telkom Customer Service Centre once again early this morning to find out what the progress of the fault is. They said that a Technician was assigned and worked from the Exchange on Sunday at 13h55 to check and connect to our Internet fault??? We are still down and no one has pitched up yet. This is really poor service it is going now for 9 working days. I suppose they are swamped with complaints and do not even come back to me.