Poor service

On the 12/03/2016 I went to Telkom (Pinecrest Shopping Center), in Pinetown to enquire about my February payment, that didn't go through, A Lady told me that I should wait for Debit to go through there is no other way of doing it, Ok when I ask for the statement she said she can't print me a statement it not allowed, I should wait for an email since I requested a statement via email. On the same day I rushed to another branch at Pavilion (mall), my issues was resolved smoothly, I even paid for the bill. Then today (16/02/2016) I went to Pinecrest Shopping Center again just to check my payment reflection on the system, A Lady just told me the payment will only reflect after a week, she didn't even pay much attention and check on the system just to verify. I AM totally not happy about the way they rendering service, If they can't work on Telkom's credo, the branch should be shut down because it will destroy the whole companies name or they need to train them an teach them company's culture.<br> <br> Philip (unhappy client)