POOR SERVICE

My adsl line has been out of order since Thursday, 9 March. I have logged approximately 10 fault reports on the automated facility on 10210 and spend around R100 on airtime holding on to speak to a consultant, needless to say without any success. I have also not received any confirmation on cell phone that fault logged was received and no reference number. I work from home and currently have a back log of 3 days on my work. What is going on at the call centre - do they actually have sufficient staff to attend to their customers needs. I am totally frustrated and at my wits end with not getting any service or attendance to solve my problem! I managed to log an online complaint today via My Telkom, but have no confidence that there will be a quick response to that either.