Poor service

Hi

I had a telkom adsl line issue on the 4th of January 2019. The fault was logged with telkom at roundabout 9 o'clock through my isp. I did phone later and telkom said the fault is still open and being investigated. I then phoned 17h14 and sibongile informed me the fault is open and no one has been dispatched to the fault. Now this indicates the first phone call to telkom stated the fault was being investigated was false. Then after an entire day no one has been dispatched to the fault, how is that possible and how do you call that service. Telkom again proves poor quality and poor service. Please get the fault sorted, as I do believe telkom have a service level agreement(sla) with isp's over SA.

Please get a manager to contact me.

Poor unprofessional service.