POOR SERVICE

I went to Telkom Tygervally got a cell phone on contract. I specifically asked the consultant to add insurance on my device he Evan told me how much it will be pm. When I got home I saw no insurance papers thus I contacted the Telkom call center they advised me that no insurance is activated for this device and that I should contact the store where I took out the contract within 7days to add insurance. I am currently on holiday and I'm unable to physically go to the store. I have been trying to get a hold of the store for the past two days without luck. Seems like they just don't answer their phones. Meanwhile I'm stuck with a phone without any insurance.