Poor Service

I placed a call me back request on the 4th March 2016. I was called on the 10th of March 2016 by Cindy representing Telkom from Cape Town. I Explained that I had seen specials on their Website and was interested in a landline and adsl line with uncapped data. There was questions that she could not answer and she could not explain these specials to me. I requested that someone else call me back. Still waiting, in these tough times, is this how customers are treated when you want to spend your money. If this is the service upfront, I cannot imagine what it would be like when you join.