Poor service

I upgraded 4 months ago and asked Telkom to cancell my past internet package. 2 months later I noticed they still charge me. I went to Telkom Cape Gate and was told my request is not on the system but it will seize with immediate effect and my next payment will be the last. Not so. So I went in again today and was told I must cancell online on my Telkom profile. Telkom cannot cancell it on their system. Really? Not interested in after sales service. Only sales. Well, lucky 4 me there are other providers