Poor service

After I loaded data bundles online 10 day 10 night @ R149 in October 2022 I could not eccess the internet . On 9 October 2022 I contact the customer care line and spoke to Phumzile. To my surprise I was informed that the number is not mine and was in the name of a diffrent person. I was advised to go to a Telkom outlett in person which I did on 30/ 10/2022. The lady by the name of Sheila helped me at the Wonderboom Junction branch. I explained my problem and she also said the number is in the name of another lady and she cannot do anything since this will be *****. I asked her what will happen to my money and she said she cannot help me and I will loose the money period!!!! This number *** I used since 2019/ 2020 or maybe even longer. I always bought my bundles online or most of the time at the outlett in Wonderboom junction Pretoria. She also said the data still appeared on the number it has not been used as yet. I also tried to call the number and it stay on voicemail.

My frustration is how can you allocate a number to two diffrent people. I need my money back and Telkom can keep their number. I even have a few emails with the receipt of proof of purchase previously. I hope this will be sorted out ASAP since the data lapse after 62 days.

Thank you Muriel Johnson