Poor service

To whom it may concern

Kindly be advised I have encountered despicable service from your call centers and your field workers.

Your call Centres have the most unprofessional and surely untrained consultants, that do not understand what customer service and customer experience is all about, simple queries cannot be understood. The lack of understanding of product, listening s****s and problem solving ability, is appalling. Value for the customer is not instilled in them, and it is evident in the way they speak to clients.

The field work service is not any better, I am trying to install a land-line however to make this possible is a challenge! Absolutely unprofessional!

based on the ridiculous waiting period, it's disappointing that a massive entity as Telkom does not do doing follow ups and have the right people closing down client queries and escalations. such open, unashamed poor service.

You guys are in the business long enough to have already mastered all these loop holes you are letting slide, and neglecting clients!

I hope to feel valued again.

Surely Telkom may have a team of experts to assist clients who have had bad experience due to incompetence of your staff.

Please assist me