Poor Service

An automatic debit order goes through on my account each month, and I do not check my statement because of this, so I was unaware that there wan an amount outstanding over and above the authorised debit amount. Accordingly my account was suspended on Monday, 19 November 2018, without warning. Once I was aware of the situation I immediately effected payment of the outstanding amount. Today, Wednesday, 20 November 2018, I confirmed with Telkom that they have received payment and that my account has been reconnected. However, my router still reflect a red light (no internet), which has Telkom baffled because everything is clear on their end. I now have to go through the process of resetting my router, which I am not convinced will work, and which was working perfectly fine before. Why am I being put out like this after I have cleared my account? I'm frustrated with Telkom's lack of "out of the box" thinking, which has left me without a resolution.