POOR SERVICE

I am the unfortunate subscriber to one of your products inter alia ADSL uncapped line on ***. The service that I have recieved from Telkom and your call centre is shocking to say the least.The ADSL has been off since 19 February 2016 which complaint was immediately reported to Telkom. I received a reference number 1021FC5RK190216 and was informed that it would take no longer than 5 days to fix the problem. After several phone calls an escalation number was received 829656. I had to make several further calls on=<br> ly to be informed last week that the only way I would recieve service was to institute a claim against Telkom. This useless response doesn't assist me in any way. I am not interested in instituting a civil claim because it takes two years in the courts and I don't have the time to sit around in the courts because your employees are useless.I am conducting a business from my house and expect you to fix my ADSL line and if you are unable to perform on the service contract to notify me by return mail so that I can cancel this contract and contract with a business that can perform on the undertakings that it advertises.