Poor service

I logged on a fault on the 22nd of February 2016. I was given a reference number and told technicians would come within 48 hours to fix faulty cables in the office. I called again some time last week and I was told technicians will come Asap as this is affecting the business and the falling cables are in the passage looking all clumsy.<br> <br> I called again this morning and I'm told in the system (Telkoms) it shows the technicians have resolved the problem on Thursday (03/03/2016) but nobody came. I'm afraid we are going to lose business because of Telkom. I was given another reference number but I'm worried that it might take another 2 weeks for these technicians to come. Telkom please insist what does one do in this situation<br> <br> Reference number : 206CRZ220216<br> 16/03/082XC3600