Poor service

On 22.02.2016 i logged the fault with call centre regarding my inter net that is off. On 01.03.2016 i recieved a sms that said the this was handed over to technical team. The tech was there and my internet worked for just over 8 hours. Yesterday another tech came ourt after i relogged the fault. He sorted out the cables from the pole to the house. However i was informed that there is now a problem with the under ground cable. We are going for 3 weeks now without service. I dont hessitate to pay telkom every month on time. How long is this going to take or must i start looking for new service provider. Come on Telkom dont dissapoint your customers like this. This is your bread and butter.