Poor service

Telkom store at the Mall@reds in Centurion is pathetic. They were quick to take a deposite for my cellphone ( R1320.50) but I never actually received the product, nor did I receive the money back.

Im currently in the military and undergoing training. I've only been home twice this year ( 4 days for Easter and 4 days for heritage day.

It was during easter that I payed the deposit for the phone contract. I had explained to the consultant that I'm only at home for the next 3 days , she assured me that everything would be sorted before I leave the province. On the last day in pretoria due to the money not reflecting in Telkom account (even though she had the bank slip),I had to make arrangements with the lady at the store. We agreed ,that my brother, who was next to me at the time ,would come collect the device.

Two weeks later they called him to collct the cellphone. When he arrived their they refused to give him the cellphone, even though he had an affidavit and certified copy of my I.D.

I have called Mall@reds Telkom , they referred me to the financial department and the financial department said I have to go into the store and sort it out. Went into the store on 21 September 2018 they said their systems are offline and the only people that can assist me is the financial department.

Please help me , at this point all I want is my money back. I am currently based in Porchefstroom and I am allocated 2 hours a months to do shopping.