aW
ashwell W
1 reviews | Active since May 2017
29 Aug 2018, 12:58
poor service
On the 16 August i app**** fir an ADSL line to be installed at my home. I emmediately received a response to pay R700 installation fees, which i paid on the 21 August 2018. For some reason Telkom says the payment doesnt reflect. I went into Baywest store on Saturday 25 August 2018 to have proif of payment emailed through. Today, 29 August payment still doesnt reflect. Never in my life have i experienced such poor service as no one seems to give jack ..... about my issue. Again in in Walmer Park store i'm refered to customer service as they cant assist. My question today is, how will this matter be resolved??????
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Telkom's replyOfficial
30 Aug 2018, 13:09Hello ashwellw51
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply30 Aug 2018, 13:09
Official
Hello ashwellw51
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
aW
ashwell W's updateReviewer Update
31 Aug 2018, 05:01Thank you for your response and i hope this matter will be resolved as soon as posible
aW
ashwell W's update31 Aug 2018, 05:01
Reviewer Update
Thank you for your response and i hope this matter will be resolved as soon as posible