Hellopeter
Share Your Experience
GM
Gerda M

1 reviews | Active since Jan 2014

28 Aug 2018, 05:42

Poor service

I moved to Telkom from Vodacom on the 18th of Aug and signed up for a new contact and requested the porting of my old number. After 2 agonizing hours and being there the previous day as well everything was done. Phoned them again last Thursday 23rd Aug as my number is still not ported. They said the request was canceled from the shop. They got all the details and said they would escalate the porting. Now it is still not done. This is the worst experience ever!

0
Replies (3)
Telkom
Telkom's reply28 Aug 2018, 15:37
Official

Hello GJVVMarais

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

GM
Gerda M's update28 Aug 2018, 21:57
Reviewer Update
Hi Noleen, I phoned Telkom support as well today. A lady assisted me with a number to SMS to do the porting. Apparently nothing was done last week, only a note was made. Let's see if the porting will happen now. Hopefully... Dear Customer, Thank you for the request to port to Telkom. Your reference number is ********** 35. Your port should be complete in 24hrs during weekdays and 72hrs over the weekend. If you did not request the port or you want to cancel the port, please call 180 and choose option for SMS Port in Support Desk. Regards, Telkom.
GM
Gerda M's update03 Sept 2018, 15:37
Reviewer Update
Apparently the problem was with Vodacom the whole time. A clever lady at Telkom call center helped me today. We've got new hope again...