POOR SERVICE

I received a call this morning re the application for LTE within my area. The lady who called, couldnt explain anything about the services for which I was to be paying. The following are my issues:<br> <br> She didnt have the product knowledge<br> The Telkom system did not indicate to her that I had not been contacted previously about this product<br> Her lack of knowledge led to me asking her questions on the product, instead of her informing me about the features and benefits of LTE etc<br> Her inability to assist led to her placing me on hold for nearly 10 minutes.<br> This ultimately resulted in her disconnecting my call whilst I was on hold, and I did ask her not to disconnect me, or transfer me to someone else, as I had additional questions to ask her.<br> And....she hasnt called back either!! Totally unprofessional!<br> <br> If Telkom can call me and have a qualified person explain to me, what the Features and Benefits are, as I have already signed up for this. URGENT!