SN
Stan N
1 reviews | Active since Aug 2018
08 Aug 2018, 14:55
Poor Service
I had a 24 month contract that I paid in full and cancelled the contract after paying an extra R49.49 in 2017.
To my surprise when I went to Telkom store I was told am owing Telkom. I was given a number to call which I did and they confirmed instead am owed by Telkom but they can not help me transact until collections clears the account.
It is over 2 weeks and no solution in sight.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
14 Aug 2018, 11:59Hi Stan
Thank you for contacting us and we humbly apologize for delay response.
The response serves as confirmation that your query has been received and we will contact you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
Telkom's reply14 Aug 2018, 11:59
Official
Hi Stan
Thank you for contacting us and we humbly apologize for delay response.
The response serves as confirmation that your query has been received and we will contact you.
Your reference number is: AI***
Regards
Luleka
Telkom Social Media
Best regards,
SN
Stan N's updateReviewer Update
15 Aug 2018, 15:19Good day,
Thank you so much for resolving this problem as I have been told I am now able to transact at any Telkom shop after resolving the issue.
I got a call from one of your local shops.
Thank you;
SN
Stan N's update15 Aug 2018, 15:19
Reviewer Update
Good day,
Thank you so much for resolving this problem as I have been told I am now able to transact at any Telkom shop after resolving the issue.
I got a call from one of your local shops.
Thank you;
SN
Stan N's updateReviewer Update
06 Oct 2018, 10:38Still no lucky with getting a contract with Telkom.
When I went to the local shop to make my application for a contract this is the response I got as per below:
Telkom request a deposit of R700 to go ahead application please see case notes (case: ********** 2)
Notes:
Good day
Customer has Low Credit Score and doesn’t meet the minimum requirements. In order for the service to be provided, a Deposit Fee need to be paid Upfront, see details below and once paid please
NB : Case can only be finalized once the Payment has interfaced on the system:
Our banking details are:
ABSA cheque Account
Acc. No.: ********** 598,
Branch no.: 632005
Ref ********** ********** 75030Amount: R700
What I have failed to understand is:
1. My credit rating for half the contract price I had before is low. I have paid R319.00 a month without fail and now am asking for a R139.99 contract.
2. The purpose of the R700 deposit and how it fits into the contract, if refundable does it accrue interest.
3. Telkom owes me R49.99 and nothing is said about. Will I get a refund with interest because this money has been sitting with you since December 2017.
SN
Stan N's update06 Oct 2018, 10:38
Reviewer Update
Still no lucky with getting a contract with Telkom.
When I went to the local shop to make my application for a contract this is the response I got as per below:
Telkom request a deposit of R700 to go ahead application please see case notes (case: ********** 2)
Notes:
Good day
Customer has Low Credit Score and doesn’t meet the minimum requirements. In order for the service to be provided, a Deposit Fee need to be paid Upfront, see details below and once paid please
NB : Case can only be finalized once the Payment has interfaced on the system:
Our banking details are:
ABSA cheque Account
Acc. No.: ********** 598,
Branch no.: 632005
Ref ********** ********** 75030Amount: R700
What I have failed to understand is:
1. My credit rating for half the contract price I had before is low. I have paid R319.00 a month without fail and now am asking for a R139.99 contract.
2. The purpose of the R700 deposit and how it fits into the contract, if refundable does it accrue interest.
3. Telkom owes me R49.99 and nothing is said about. Will I get a refund with interest because this money has been sitting with you since December 2017.