Poor Service

On April 8 I asked for Telkom Closer3 to be installed on my line,I was informed that it would take 48hrs and I would then receive an SMS to confirm. This did not happen. When I called to inquire why I was told that it was installed.When I received my account at the end of the month I was charged for all calls.I called the call centre and was told that the following month account would reflect the credit.This dd not happen. I called again and was informed that the Anytime service was definitely on my line and that the next account would reflect it.This happened and I thought this was the end of the matter.I also told the consultant that I was moving house but was told that I could not have 2 queries on the same account at one time.REALLY?? I have now received my latest account and even though your consultant informed me that i DEFINITELY have Anytime on my line I was once again charged for all calls.She informed me that this has happened because I still have and outstanding query on my line(she did not know what it was) but she would escalate it(whatever that means) This matter has been going on since April with no end in sight.I would appreciate it if someone could call me to resolve this ASAP