Poor Service

App**** for an ADSL line 10 MBPS 5 May 2018 on a 24 month fixed contract. Application was approved. Then heard nothing and the phoning started to the call centre with at least a 20 minutes holding time. Technician pitch at my house with no appointment. Was then told cable faulty. Waited for this to be fixed with again numerous follow up calls. Technician then again arrived at my house with not prior appointment. Line was the installed but he had no router. Line with router was installed eventually. However, line could not sync at 10 MBPS which was advertised. Line could only sync at 7 MBPS. Telkom refused to close order. Had to re-apply for a 4 MBPS line. This application just never got finalised. Phoned the call centre almost every day holding with each call for at least 20 minutes at a time. Last week got told to pay a R700 deposit which is not part of a 24 month fixed contract. However, paid the R700. Phoned today to be told the order was cancelled because the address was incorrect on the order. Telkom cannot not deliver what they advertise. The call centre services is the worst I ever experienced. A simple phone call could have fixed the address issue yet the easy way was to just cancel the order. I will probably now spend another 3 months trying to get my deposit back.