poor service

i have just had the worst service ever from a telkom employee named Kamo Mazibuko, who was arrogant and refused to listen to me and this is all in connection to my cancellation of my contract which ended yesterday 22/07/2018.

i called in today 23/07/2018 and was told that it was on a month to month even though i had requested to cancel the service on the 1/6/2018 ref# ********** 6 , and even gave her the reference number and still had the nerve to tell me that i did it wrong and needed to resubmit it again of which that would mean i am bound to telkom for another month for a contract that i requested to be cancelled.

i asked to be transferred to a manager 4 times and she put me and hold and when she came back to em she kept on telling me that the manager was going to tell me that same.

is this the service that i have been paying for all these months to be treated like.

i need an answer from telkom.