Poor Service

I was a victim of identity theft and had contracts opened with Telkom, Vodacom and Cell C without my authority. I contacted call centers of all three service providers to alert them and all three required the same information and documentation to open investigations. Vodacom and Cell C investigated and were able to resolve (stop pending debit orders and pass credits where due) within the promised time frame. To date, I am still awaiting feedback from Telkom Mobile.

Poor service. No escalation point beyond the help desk if you are a user. Last helpdesk agent placed me on hold for 40 minutes before hanging up on me. My query is 4 months old and I am still awaiting feedback despite all helpdesk agents stating that the SLA is 14 working days. Really no value in being a client. The money saved on cheap data, you pay for with poor reception and horrible experience everytime you make contact with the network. Be it over the phone, or even in their stores.