Poor service
On 10 July 2018 I signed a new contract with Telkom and requested to keep my same number. They told me my number would be ported from vodacom to talk on no problem. On Saturday evening after being to the Cresta store three time my number was deactivated my vodacom only to discover it has not been activated by Telkom. To date my number has not been ported, and Telkom just don’t seem to care. I am sooooo frustrated and if I knew this was the service I would receive I would NEVER have taken a contract with Telkom. I still have no working Phone number and NO ONE can reach me. Thanks for nothing Telkom I will NOT RECOMMEND you to any of my friends if this is how you treat clients!!!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
22 Jul 2018, 10:44Good morning Elmarie
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply22 Jul 2018, 10:44
Official
Good morning Elmarie
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
's updateReviewer Update
22 Jul 2018, 16:11Good day Jawaad
After 10 days of no active SIM number the problem has finally been resolved. A very disappointing experience for a new customer especially after Telkom came highly recommended. I really hope the remainder of my contract I will never experience such customer service and lack of efficiency again.
's update22 Jul 2018, 16:11
Reviewer Update
Good day Jawaad
After 10 days of no active SIM number the problem has finally been resolved. A very disappointing experience for a new customer especially after Telkom came highly recommended. I really hope the remainder of my contract I will never experience such customer service and lack of efficiency again.