Poor service

Customer service agents not helpful at all, and ***********ce is a big issue. They are rude and as soon as you mention downgrade, the are suddenly offline. I've tried to downgrade a couple of times during the course of a month and they were offline each time I've contacted them. I've requested a call back from management, I am still waiting for that phone call. Did not use to have so many issues with our ADSL line...Telkom went from excellent to very bad in the last couple of months. Cancelled my account eventually.