NS
Nthabiseng S
1 reviews | Active since Nov 2014
07 Jul 2018, 08:19
Poor service
I have logged a fault 3 days ago and till today my internet line is down. No assistance from telkom. When I follow up they say my call is still at testing cebtre. For full 3 days???? And I am paying for the service!!
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
16 Jul 2018, 09:34Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We tried call but phone is off. Send us a private reply with you the telephone number link to your query if problem fault has not been resolved.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply16 Jul 2018, 09:34
Official
Hi
Thank you for contacting us.
This response serves as confirmation that your query has been received. We tried call but phone is off. Send us a private reply with you the telephone number link to your query if problem fault has not been resolved.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
NS
Nthabiseng S's updateReviewer Update
17 Jul 2018, 05:50My phone has never been off. 3 weeks now and line still faulty. They keep on saying they are waiting for technician in my area. Landline in query is ********** . Fault ref: ********** 3. Telkom service is really bad.
NS
Nthabiseng S's update17 Jul 2018, 05:50
Reviewer Update
My phone has never been off. 3 weeks now and line still faulty. They keep on saying they are waiting for technician in my area. Landline in query is ********** . Fault ref: ********** 3. Telkom service is really bad.
NS
Nthabiseng S's updateReviewer Update
17 Jul 2018, 05:51My phone has never been off. 3 weeks now and line still faulty. They keep on saying they are waiting for technician in my area. Landline in query is ***. Fault ***. Telkom service is really bad.
NS
Nthabiseng S's update17 Jul 2018, 05:51
Reviewer Update
My phone has never been off. 3 weeks now and line still faulty. They keep on saying they are waiting for technician in my area. Landline in query is ***. Fault ***. Telkom service is really bad.
Telkom's replyOfficial
17 Jul 2018, 07:22Hi
Thanks for your details. We have escalated your fault to the attention of our dispatch team to arrange technician and prioritise repairs. You will be notified when tech is on route. Your escalation ***.
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply17 Jul 2018, 07:22
Official
Hi
Thanks for your details. We have escalated your fault to the attention of our dispatch team to arrange technician and prioritise repairs. You will be notified when tech is on route. Your escalation ***.
Regards
Hazel
Telkom Social Media Team
Best regards,
NS
Nthabiseng S's updateReviewer Update
19 Aug 2018, 20:59Hi.. I am really frustrated and don't know how to get help anymore regarding the fault in question. Till today even after escalation is still not resolved. Every time I am being told they are laying the cable that was ******. All my neighbour's have got internet access restored. No technician has ever been to my house to assess the problem.
NS
Nthabiseng S's update19 Aug 2018, 20:59
Reviewer Update
Hi.. I am really frustrated and don't know how to get help anymore regarding the fault in question. Till today even after escalation is still not resolved. Every time I am being told they are laying the cable that was ******. All my neighbour's have got internet access restored. No technician has ever been to my house to assess the problem.