Poor service

I ordered the home ADSL 10MG line and signed up for the 2yr contract is it was meant to come with all I needed.

The installation happened on the 20 June and the technician arrived to install and after he had already done it all mentioned that the router had been setup previously. He came to setup my new installation with a 2nd hand router that was missing the 3G ****le, splitter and no media box.

I have been calling and everytime am told that your system is down and I need to call back in 3hrs. I call at all times through the day and am never able to get assistance.

The email assistance advised me to go to Canal Walk and order the missing items there. I went to the store with the email and was turned away as they cannot assist me as it's an online order and the online team needs to fix this.

I want my missing items, I am paying for a 2yr package that is meant to come with these.