1 reviews | Active since Jul 2018
Poor Service
I've cancelled my contract 2 months ago online and received confirmation. To date I am still being billed for this. I contacted customer services on 3 occasions and my cancelation request was verified. Ref no ********** 332 : ********** 5 I've moved to an area which does not support LTE hence the reason. I am very unhappy about this and the agent put down the phone while I was trying to resolve this calmly. I am frustrated and don't know where to go to for help.
HI Uta Wessels
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI Uta Wessels
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,