RG
Riccardo G
1 reviews | Active since Jan 2014
02 Jul 2018, 13:42
poor service
Good Day I must say I am very disappointed in the service I am receiving currently I app**** for a ADSL line on line on the 22 May 2018 the up till now still no feedback from telkom. Everytime I called the call centre and the consultant advise me there was an error everything was approved and I will receive a SMS no sms and its 1 month one week , I called last week about 3 times and today to find out the status of the application the agent advise systems are off line no call back from anyone don't know if I must cancel as no help at all
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Telkom's replyOfficial
11 Jul 2018, 11:51Good morning Riccardo
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply11 Jul 2018, 11:51
Official
Good morning Riccardo
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,