Poor Service

Line ********** 757 ***/05/2018 We upgraded our internet from a 20 Mbps to a 40 Mbps, in March or April. We’ve been paying for the upgraded package since. I have been calling Telkom to have this sorted for weeks now but nothing, one of the people I spoke to was Nomfundo from Technical support who referred me to sales. She really tried to help. She advised me that she can see our internet has been upgraded but we not receiving the 40 Mbps even after having switched off the router every time I called and being asked to do a speed test. She than told me that the problem was with sales and referred me to a guy named Adrain who promised to call me back the following day or Monday. 3 weeks later NOTHING!!!! I called yesterday and spoke to Csaidrin who refused to make me speak to the supervisor(Govendor), laterally refused and I want that call. Not sure why is there a supervisor if a dissatisfied client won’t even be allowed to speak to him.

Our internet is worse than it was when it was on 20 Mbps and mind you this is for business purposes.