Poor service

Item: Telkom
Rating: 1
Author: Michele H

It has been 4months and Telkom still has not managed to sort out our bill, even though we have cancelled it!!!

We are still getting charged!!!

Helpful (0)

Replies (3)

Telkom's replyOfficial

02 Jul 2018, 12:38

Hi, Michele.

I'm really sorry for the delay in resolving this issue.

Please could you provide the affected telephone number, or ID number of the account holder?
I'll direct this to the billing division as soon as I've received the info.

Kind regards
Terrick
Telkom Social Media Team

Best regards,

Telkom's reply02 Jul 2018, 12:38

Official

Hi, Michele.

I'm really sorry for the delay in resolving this issue.

Please could you provide the affected telephone number, or ID number of the account holder?
I'll direct this to the billing division as soon as I've received the info.

Kind regards
Terrick
Telkom Social Media Team

Best regards,

Michele H's updateReviewer Update

03 Jul 2018, 10:13

Hi Terrick, the number is ********** , ID no. ********** 206089. Thanks, Mish

Michele H's update03 Jul 2018, 10:13

Reviewer Update

Hi Terrick, the number is ********** , ID no. ********** 206089. Thanks, Mish

Telkom's replyOfficial

06 Sept 2018, 13:36

Hi mishietwo,

Order ***A was successfully submitted for the cancellation of ***. Case ***7 has also been logged for Credit Management to attend and advise once cancellation is completed.

Thank you

Regards

Refeeqah

Telkom Social Media Team

Best regards,

Telkom's reply06 Sept 2018, 13:36

Official

Hi mishietwo,

Order ***A was successfully submitted for the cancellation of ***. Case ***7 has also been logged for Credit Management to attend and advise once cancellation is completed.

Thank you

Regards

Refeeqah

Telkom Social Media Team

Best regards,