Poor service

Item: Telkom
Rating: 1
Author: Andre van den Berg

I have been trying to cancel my Telkom line since 22 May 2018. Phoned Telkom, emailed Telkom, visited Telkom Menlyn store twice, tried Telkom online. Nothing works.

Helpful (0)

Replies (3)

Telkom's replyOfficial

23 Jun 2018, 10:52

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's reply23 Jun 2018, 10:52

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

AvdB

Andre van den Berg's updateReviewer Update

05 Jul 2018, 10:04

On 23 June Telkom responded, 11 days later, to my problem posted 12 June. Shows you how serious they are about service problems; or is it that they have so many, it is impossible to respond when the issue is posted? However, the problem has still not been resolved.

AvdB

Andre van den Berg's update05 Jul 2018, 10:04

Reviewer Update

AvdB

Andre van den Berg's updateReviewer Update

05 Jul 2018, 10:05

PS. Telkom, please don't respond to the above. Your response is meaningless, just wasting my time to read it!

AvdB

Andre van den Berg's update05 Jul 2018, 10:05

Reviewer Update

PS. Telkom, please don't respond to the above. Your response is meaningless, just wasting my time to read it!