Poor Service

I have recently upgraded from ADSL to Fibre. My line as been updated, router installed and yet still no service. I have been calling both Telkom and Vumatel for the past 2 weeks and receiving no joy. Every consultant I speak to tells me the line will be activated within 24 to 48 hours and to date nothing! I have a few reference numbers and am being given different stories by each consultant I speak to. Will my fibre ever be activated, and am I going to be billed for a line that is inactive or should I cancel the service entirely?? Ref. No. ********** ; Ref. no. ********** 86 and Ref: no. ********** 54 are the most recent reference numbers I was given. My husband also has a few reference numbers issued to him!!