POOR SERVICE

I app**** online mid December 2015 to order a new cell phone plus data bundle however I did not hear back from Telkom in the time period stated on their website in which they will return calls. Due to no contact at all I purchased a cell phone else where. On the 8 February 2016 I had a consultant call me during work hours and kept me on the phone for 30mins taking me details etc - it would have been polite to have requested a convenient time but never the less I informed her I no longer require the cell phone as I now have one but am interested in a tablet. after all my info was taken down etc she informed me that delivery is between 3 - 7 days and that my account will be debited before delivery. I have had no feedback, nor have I been contacted again and neither has any debit gone off my account. According to my calculations delivery should either today or Monday the latest but what about my debit? <br> <br> I just find their service absolutely shocking! I have never had a service provider return a call after 2 months and now make me wait again for feedback etc. <br> <br> By looking at all the complaints by customers on hellopeter I cannot believe the CPA has not stepped in to assist!