poor service

On the 13th of february I went to telkom mobile rosebank branch to apply for a contract phone and a gentleman by the name of prince was helping me<br> After concluding everything he told me that I would get a response after 73 hours. A week later I still hadn't got any response from him, I then went to the store directly on the 20th of february, then he apologised for the delay and told me that he forgot to ask some questions, I left and he promisede to let me know of the outcome but then I told him I cannot answer my phone during the day as I work in a call centre, he gave me a call on the 24th of february in the morning, and as I said I could not pick up, he left me a voicemail telling me that my contract was not yet approved and that their office was still working on it. So now until today I haven't received any response from telkom mobile in regards to my contract,I mean I made it clear to him that I need to be contacted via an Email or an sms, due to the silence I'm assuming that my contract was not approved. I mean I don't care wether its approved or not but decent customer service would go a long way. I'm truely not happy with their service.