poor service

I upgrade from 2mbps to 4mbps on 14-03-2018 worst experience I ever had. First they told me it will take 7-14 working days, after 14 days I called them they said no its 14-21 working days.

After 21 days I called again the excuse was order not closed at back office. They can’t deliver the router. After 30 days I called in again the agent tells me there is no order on my line!

I ended up with 9 order reference numbers 5 of which say ”sad to see you go’ DON’T KNOW WHERE IM GOING. 19 calls. 19 reference numbers and 19 agents names still got me nowhere. One don’t know who’s the other one.

Every time I ask to speak to the supervisor or manager its either they will call me back, or they not in.

After 45 working days I called again to cancel the order, they gave me a cancelation reference no which was supposed to effective immediately. Two days after that I called to ask why is my order not cancelled? The agent said she will do a follow up.

Today is 50 working days. No router. No cancelation.

WHO CAN HELP ME PLEASE!