POOR SERVICE

I ordered a phone via the online store on around 18 January. The phone only arrived 2 February. <br> <br> To further my frustration I was advised on the 2nd of Feb not to port my cell number at a branch but the sales team dealing with online applications would handle it. To date 16 February, this is still to be done. <br> I have been on the phone (despite the 30min wait with each call) almost every second day to follow up or speak to someone responsible. <br> <br> I simply do not understand why the company would offer a service or pay salaries to a department that cannot complete their basic functions efficiently. <br> <br> Two weeks to wait for a local delivery is simply too long but two weeks to wait for a 'sim swap' which takes 24hrs is unacceptable. <br> <br> I have spoken to at least 4 different consultants over the past two weeks, none of which can offer an explanation why my number has not been ported.