Poor service

In March 2018 i went to a telkom branch in tygervalley to get the deal of the month wifi package.I was told the system is offline and i should apply online.I did that.On the 11 April the package arrived.The next day the 12th i call telkom only to be told the sim on my router was not activated and it will take 72 hours. 72 hours later my sim not activated.Again i went into a branch to be told it will take 7 -14 days to activate sim.this is horrible customer service.its been 5 days since i received it. how can telkom expect me to sit with a device that does not work for an additional 7 days. I don't understand how telkom can treat new business with such poor service.if this device does not work by Monday 16th April. I will return it to the nearest branch of telkom. What annoys me the most is there is no communication from telkom. I need to call or go to the branch.your online systems are inactive.The mere fact that your branch consultants can't even activate a sim card.