Poor Service

After years of being a loyal client of Telkom, my phone was ****** & reported it by going to the branch. I was informed to get a case number, complete a claim form & call the insurance call Centre to report it. I did this & was informed it's a Sunday, I should call back the Monday. I called the Monday spoke to different agents to no avail. No assistance rather faced obstacle upon obstacles. I requested cancelation due to non service was promised a call back to action this. Eventually after a few day received my callback from a manager & she promised to follow up & resolve the query resulting in my cancelation request. Today almost 2 months later, no call back & they still debitiing monthly premiums for a policy which does not provide service. Which I clearly stated to be cancelled effective 31 May.... I want my refund and all future debits stopped A. S. A. P please.