Poor service

I thought things would have changed b now. however, the poor service seems to be getting worse. I called customer service a number of times yesterday frustrated, just for assistance and what did i get ? more frustration and poor customer service. Imagine calling your network for assistance , hold on for 20 minutes . are you guys short of staff member's or what ? another thing is would it be that difficult for you guys to communicate with your customers informing them of the base stations that are down ? Airtime loaded not appearing , what do you call all of this ? finally i got through and the call center agent did not even know how to navigate the system . Did she even get training ? Being placed on hold, without her returning to the call just to make sure or to reassure me that she is still working on my query. Acknowledge that she is still on the line and still busy with my query. That is what you call customer service Thembi........making sure that your customer gets to be satisfied. As if my call being placed on hold was not frustrating enough , Thembi decided to drop the call on my ear.....even worse frustration. did i get through again ? No . I want this to be fixed. I am deeply disappointed with all of this. I am tired of speaking to consultants, i demand for a manager that will know what they will be talkign about.