Poor service

so I've been having an ongoing issue with Telkom now for the passed year with regards to My debit orders. One month they will debit me and then the next month no debit comes off my account... i contact the call center and they tell me yes that the debit order bounced when i have enough money that goes into my account. Anyway long story short i make a manual payment, but then on the 15th of the month Telkom double debits me for the amount i made payment for and the amount that's due the end of the month, a double debit. i then proceed to the bank to reverse and then all is well. This went on for about 3 months same thing all the time until i eventually put a stop order on my account and started making manual payments

i then upgraded and i had to remove stop order as Telkom debited but that was rejected on my side due to the stop order. I then removed the stop order and i had to pay charges for the debit order not going threw . Then end of January Telkom made a successful Debit on my account all was well.

End of February no debit came off my account, i got a statement saying that the amount due for the end of FEB and end of march with a combined total will be debited end of March.... the 15th March comes and Telkom make a double debit of the amount due for the end of Feb and the End of March. taking into account thats its only the 15th of March but they debited me with Feb and March amount the 15th March. I head to the bank to have half the amount reversed as the March money was only due end of March and not the 15th... an unauthorized debit and it was not a fault on my side.

I head to a store and we find out that some one actually cancelled the debit for the end of Feb and the guy in store cannot tell me why it was cancelled, he advises me to call into the call center as they can assist and I do just that. (case number ********** 4 ) to find out whats going on with the debit order process.

This brings me to end of March to date, no debit order again so my account not debited again. i get a statement yesterday saying that the amount due for end of March and the amount due end of April will be debited as a whole on the end of April. I wake up to a message that my account has been interrupted and that i must call in. I spoke to the call center agent and she couldn't give me a possible solution to my problem I'm experiencing, she advised me to make a manual payment... and i asked her if i make a manual payment when will my account be activated again... her response 48 hours.... so for Telkom not debiting my account I suffer because i cant user my phone now... also i need my phone for work purposes. i am a paying client and i get this ******* service, i also asked the consultant that if i make a manual payment will that rectify my issue I'm experiencing with the debit orders. My exact words was even if i make a manual payment now... my account wont be debited again end of April and ill be in the exact same boat as what I'm in now with a suspended phone line. I then asked can we stop the debit order and ill make manual payments and that was a no !!! as a debit order must take place but in my case the debit order doesn't go off and i sit with a suspended line again next month. im frustrated as i asked what other avenues i can go threw to get my issue sorted and consultant could not provide me with a possible solutions as she said i must call billings department.... My line is suspended and even with making payment i'm not guaranteed that i wont experience the same issue again. Telkom's and its service is pathetic really pathetic and this is not.. i have to come to Hello Peter to lay a complaint against a company making millions and that cant provide me with a proper service something i pay for.

I'm Paying for a phone that i cant use and that is pathetic in itself, I need this issue resolved urgently as again its Telkom not doing a proper job and then the client suffers from this poor poor service.