JC
June C
1 reviews | Active since Jun 2010
26 Mar 2018, 16:42
poor service
Hi Telkom
On the 15th we went into one of the stores in Cape gate to migrate from adsl to a fibre line. They told us it would take 7-14 days to deliver.On Friday the 23rd i called telkom helpline only to be told we do not have an order before i could say anything the line dropped.I then managed to get through and spoke to Mangisa who told me that someone would get hold of me still on Friday to give a time on delivery she said i could call her if nobody called me later at about 5.30pm. So at 5.30pm i called and held on the line for 25min roughly only to be told i could not speak to her.I have just called again now only to now be told there still is no order. We waited for vumi for 4 months to sort there **** out and now we have to wait while telkom sort there **** out.What kind of service is this.Do we wait another 4months.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
18 Apr 2018, 14:44Hi JC1051,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply18 Apr 2018, 14:44
Official
Hi JC1051,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Garreth
Telkom Social Media Team
Best regards,
JC
June C's updateReviewer Update
08 May 2018, 22:06And almost 2 months later and we are still not up and running. I heard CT had a relaxed vibe but surely not in business. Quick to debit me every month on the 25th but not quick to get me my service. Telkom blames Vuma, Vuma blames Telkom. We have a third party supplier coming in (Raincorp) who is meant to be the link between Telkom and Vuma and YET STILL NOTHING. Have had about 7 difference reference calls and spoken to about at least 15 TElkom people via Telephone and still nothing (can go ahead and check , I am sure your calls are recorded) - its always the same ridiculous response - I will escalate it to my line manager. Maybe all the line managers are on strike and we never got the message!!!!
JC
June C's update08 May 2018, 22:06
Reviewer Update
And almost 2 months later and we are still not up and running. I heard CT had a relaxed vibe but surely not in business. Quick to debit me every month on the 25th but not quick to get me my service. Telkom blames Vuma, Vuma blames Telkom. We have a third party supplier coming in (Raincorp) who is meant to be the link between Telkom and Vuma and YET STILL NOTHING. Have had about 7 difference reference calls and spoken to about at least 15 TElkom people via Telephone and still nothing (can go ahead and check , I am sure your calls are recorded) - its always the same ridiculous response - I will escalate it to my line manager. Maybe all the line managers are on strike and we never got the message!!!!
JC
June C's updateReviewer Update
11 May 2018, 20:33I finally got an sms today saying someone is attending to my problem.
Original order placed 23rd Dec 2017. I guess my expectations are just too much for Telkom....
JC
June C's update11 May 2018, 20:33
Reviewer Update
I finally got an sms today saying someone is attending to my problem.
Original order placed 23rd Dec 2017. I guess my expectations are just too much for Telkom....