1 reviews | Active since May 2016

17 Mar 2018, 20:42

Poor service

Call their call centre on the 8/02/2018 regard this whatsapp data that was not allow me to access data while I have data I've been calling get poor service from the call centre agent drop calls and l spoke with different team leaders but still I don't get help I wait for a month without no help On the 17/03/2018 I spoke with Aphelele whose team leader is Lingelo the agent say can't help me he will transfer me I waited for 59:00 mins then call cut off without me speaking with his team leader telkom have poor customer cares on the call centre I didn't get help until today

0
Replies (1)
Telkom
Telkom's reply10 Apr 2018, 14:17
Official

Hi lukhanyo-peter,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Best regards,