gS
gloria S
1 reviews | Active since Nov 2017
13 Mar 2018, 14:49
Poor service
I took a contract with contract on the 9th of March at Telkom Sandton, I asked the sales gentlemen that I would like to keep my MTN number, hw advised me that the porting will take 48hours.
On Sunday the 11th I called the call center was advised that the porting will be done on Monday,
Today is Tuesday and still the porting has not been done, want to cancel the contract as that is a sign that the service is poor.
with other networks porting does take 24hours you do not need to follow up and get told 24hrs on a daily basis
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Telkom's replyOfficial
26 Aug 2018, 08:46Good day Zee@G
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply26 Aug 2018, 08:46
Official
Good day Zee@G
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,