AV
Angeliqué Venter
1 reviews | Active since Mar 2018
13 Mar 2018, 13:42
Poor service
On 11 November 2017 a request was submitted to Telkom to have my line added into the holding pool for my ISP to take hold of the line (after they messed up my account to start with and they are hosting a line I didn't ask them too). In December I called back and was asked to resend (for the second time) my request for migration - which I did. In the beginning of January I called again.. and then beginning of March 2018 I called again. I have forwarded my line migration request to three different email addresses, called the call center on numerous occasions and till date, my request has not been completed.
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Replies (2)
Telkom's replyOfficial
03 Apr 2018, 13:46Good Afternoon Angeliqué
Thank you for making contact with us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply03 Apr 2018, 13:46
Official
Good Afternoon Angeliqué
Thank you for making contact with us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
AV
Angeliqué Venter's updateReviewer Update
04 Apr 2018, 21:19Thank you for your reply! I finally had a consultant that helped me about 2 weeks ago that sorted the issue out for me! Now just sitting with a line that has been down since 08/03/2018, getting used to problems with my Telkom line now
AV
Angeliqué Venter's update04 Apr 2018, 21:19
Reviewer Update
Thank you for your reply! I finally had a consultant that helped me about 2 weeks ago that sorted the issue out for me! Now just sitting with a line that has been down since 08/03/2018, getting used to problems with my Telkom line now