POOR SERVICE

Item: Telkom
Rating: 1
Author: Nizamuideen E

My Telkom mobile contract is due for an upgrade. I went on the Telkom mobile website and began an online upgrade for a 24 month contract for R499.00 a month for Huawei P10 + A Huawei Smart watch 2, an SMS was sent to me stating that the upgrade has been approved and an agent will contact me. After 3 days an agent called me regarding the upgrade, but I was unable to talk as I was driving, and requested that he calls me back at a later stage. I am still waiting for the call. I have sent many request for somebody to call me, but I havent recieved any feedback. Just poor service.

Helpful (0)

Replies (2)

Telkom's replyOfficial

02 Apr 2018, 11:21

Good day Nizam90432,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,

Telkom's reply02 Apr 2018, 11:21

Official

Good day Nizam90432,

Thank you for making contact with us.

Telkom Social Media

Best regards,

Telkom's replyOfficial

22 May 2018, 11:33

Hi Nizamuideen,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that the number *** was upgraded to FreeMe 2GB Deal, currently 0 months , 4 days.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply22 May 2018, 11:33

Official

Hi Nizamuideen,

Thank you for getting in touch with us, we apologise for the late response.

This is to confirm that the number *** was upgraded to FreeMe 2GB Deal, currently 0 months , 4 days.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

POOR SERVICE

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