Poor service

I had my ADSL line down for a month. I put in 3 faults that were closed without the fault been rectified. When I get the bill in Feb, there is an amount for R239.75 for unnecessary callout fee. No one came into my house to look at my modem. I had to sort that out all by myself. I think you are providing a poor after sales service. I want the R239.75 credited and for the time that my line was down.