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RM
Retsepile M

1 reviews | Active since Jul 2016

01 Mar 2018, 15:28

Poor Service

We have been without WI-FI the whole of February and now they are telling us it can only be fixed on the 20th of March.our reference number is ********** 33.The service is so poor.they have no sense of urgency.this is for a student accommodation.the students have to do research for their assignments and stuff.it's been an entire month now they want us to wait another month.NO sort it out.

0
Replies (3)
Telkom
Telkom's reply29 Mar 2018, 08:09
Official

Good day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support Team. But we require some additional info. Please send us a private message with your affected telephone number and fault ref number, thanx.
Your reference number for this post is AI***. Please use your ref in all correspondence with us.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply29 Mar 2018, 08:12
Official

Hi, your actual ref for this query is AI***, thanx.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply30 Mar 2018, 07:59
Official

Good day msparker-matasane,

Thank you for making contact with us.

The fault is now with the dispatch centre and has been escalated, requesting that a technician urgently attend to the fault. No ETR is available as yet.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,