Poor service

On the 13th of February 2018 my prepaid number was suspended by telkom due to ********** activities happening in my account. When i phoned telkom i was told that my contract phone is in arrears and i have been transferring a lot of airtime to other numbers. I told them that i don't have contract with telkom and i have never app**** for a contract phone. I was told to go to the store and i went to telkom branch in springs. They advised me to go to the police station to obtain an affidavit stating that i don't contract with them. I obtained the affidavit and the case of ***** was lodged by lady at the store. The case was received by the ***** department of the 14th of February 2018.

I was told to wait for 30 days for the investigation to be complete which i didn't have a problem with. The problem that i have now is that since the 13th of Feb my prepaid number has been suspended which is putting a lot of stress in my daily communications. The number that i have with Telkom is a prepaid one but it is also blocked. I have been to telkom stores several times and phoned 10210, 10213 and ********** so many times. All i wanted from them is for my prepaid number to be opened so that i can be able to do my businesses. I was told my number will be reinstated once the investigation is completed which i believe it will take longer than 30 days and i cannot wait for that period without my number. I have asked some people who had the same problem and they told me that their cases were still not resolved and is over 12 months old

The last communication i had was with the lady know as Nompumelelo Ntuse who told me that they are still waiting for feedback from back office.

My request to Hellopeter is that they assist me get my number back online while this investigation is still going on. I am all aware that the ***** department is aware that the contract which lead to my number being blocked was obtained **********ly but why can't they open my prepaid number.

I will appreciate your assistance.