1 reviews | Active since Jan 2016
POOR SERVICE
i had a phone contract with telkom, now my contract is due this month, i have send the cancellation form to Telkom that they must cancel my everything i dont need a contract anymore. I have send the form to Londiwe Sokhele on 2018-01-02 and ********** on 2018-01-03. I did do the follow up and they told me i must call after 20 working days. yesterday i called telkom lucky i got Londiwe again and i ask her if they did received my form till today. if telkom is going to deduct my money in April i am going to reverse it and block them. they must not give me data and minutes i dont need them anymore i have cancel everything.
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
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Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,